General Terms and Conditions for the Sale of Goods and
ServicesVersion 1.1
These General Terms and Conditions for the Sale of Goods and Services (hereinafter referred to as the “Terms and Conditions”) apply to contracts concluded via the EASYBAG.COM online shop located on the website www.easybag.com (hereinafter referred to as the “website”) or concluded in any other manner between **PRINTSTEP s.r.o.
**
, with its registered office at Jičínská 226/17, Žižkov, 130 00 Prague 3
, Company Registration Number: 27947807,
VAT No.: CZ27947807,
registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, File No. 128622
. Address for service: PRINTSTEP s.r.o., Jičínská 226/17, Žižkov, 130 00 Prague 3
Telephone number: +420 246 082 412
Contact email: [email protected]
as the seller
and a legal entity or natural person – entrepreneur
as the buyer
(both hereinafter collectively referred to as the “contracting parties”).
1. Introductory Provisions
1.1. These Terms and Conditions, in accordance with Section 1751(1) of Act No. 89/2012 Coll., the Civil Code, as amended (hereinafter referred to as the “Civil Code”) define and specify the fundamental rights and obligations of the contracting parties when concluding a contract of sale or any other contract (hereinafter collectively referred to as the “contract”) via a web interface or by any other means through which the seller currently offers goods and services.
1.2. The provisions of these terms and conditions are intended solely for professional traders, defined as a person carrying out business activities in accordance with the law or a legal entity (e.g. research organisations, schools, etc.), which may have registered with the seller for this purpose, and do not apply to cases where the person intending to purchase goods from the seller is a consumer, or a business operator who does not meet the criteria of a professional within the meaning of these terms and conditions and in relation to the goods offered by the seller. These terms and conditions do not apply to contracts concluded with consumers.
By placing an order, the buyer confirms that they are acting within the scope of their business activities or in the independent exercise of their profession, and agrees to be treated as a business. In case of doubt, the seller is entitled to require the buyer to prove that they are a business, for example by providing a registration number or sending an extract from the Trade Register. Without such proof, the seller is under no obligation to conclude the contract.
1.3. The Terms and Conditions form an integral part of the contract. Any provisions deviating from the Terms and Conditions may only be agreed in writing, in particular as part of the ordering process or via email. Any such deviating provisions in the contract shall take precedence over the provisions of the Terms and Conditions. The Seller may amend or supplement the text of the Terms and Conditions. The rights and obligations of the contracting parties shall always be governed by the version of the Terms and Conditions in force at the time they arose. The rights and obligations of the contracting parties are further governed by the Complaints Procedure, the Privacy Policy and the terms and conditions and instructions set out on the website, in particular when concluding the contract. In matters not covered herein, the relations between the contracting parties shall be governed by the laws of the Czech Republic, in particular Act No. 89/2012 Coll., the Civil Code, as amended.
1.4. The contract and the terms and conditions are drawn up in the Czech language. The contract may be concluded in the Czech language, unless the contracting parties expressly agree on another language.
1.5. By submitting an order, the buyer confirms that they have read and understood these terms and conditions.
1.6. The seller may amend or supplement the text of the terms and conditions. This shall not affect the rights and obligations arising during the period in which the previous version of the terms and conditions was in force. These Terms and Conditions are available in written form at the Seller’s registered office and in electronic form on the Seller’s website.
2. Pre-contractual Information and Conclusion of the Contract
2.1. The website contains a list of goods, including a description of the main characteristics of each item. The presentation of goods and services on the website is for information purposes only and does not constitute an offer by the seller to conclude a contract within the meaning of Section 1732(2) of the Civil Code. The seller is under no obligation to conclude a contract of sale in respect of these goods. Section 1732(2) of the Civil Code shall not apply. For a contract to be concluded, the buyer must submit an order and the seller must accept that order.
2.2. The website contains information about the goods (description and main characteristics) and details of the price of the goods, as well as information on delivery charges (hereinafter referred to as the “price list”). Prices of goods are quoted exclusive of value added tax, unless expressly stated otherwise.
2.3. Unless otherwise agreed, the prices listed in the price list always apply to goods ordered whilst the price list is valid. The price list remains valid until further notice, which shall be given by the publication of a new price list.
2.4. Information on the costs associated with the packaging and delivery of the goods is provided together with the order confirmation and varies according to the chosen delivery method, the delivery provider and the delivery address.
2.5. These terms and conditions do not restrict the seller’s ability to enter into a contract of sale on individually agreed terms.
2.6. The buyer places an order via the website, by email, in person or by any other means accepted by the seller. An order must always include at least the exact name of the goods and services ordered (or the product code, where applicable), the quantity of goods, the chosen method of payment and delivery, and the buyer’s contact details (first name and surname or company name, registration number, delivery address, telephone number, email address).
2.7. The buyer acknowledges that goods may only be ordered in quantities of at least those specified for each individual item.
2.8. The seller is under no obligation to confirm a received order. An unconfirmed order is not binding on the seller. The seller is entitled to verify the order in the event of doubts regarding its authenticity and validity. The Seller may reject an unverified order.
2.9. The contract is concluded at the moment the Buyer receives the Seller’s order confirmation. If no order confirmation is issued, the contract is concluded at the moment the buyer pays the full purchase price or when the seller delivers the ordered goods, whichever occurs first.
2.10. Where an order is placed in person, the contract is concluded in writing with the signatures of both parties, unless otherwise agreed. The provisions of these terms and conditions form part of the written contract to the extent not expressly provided for therein.
2.11. In the event of the buyer cancelling an order, the seller is entitled to a cancellation fee amounting to 50% of the price of the goods.
2.12. The seller has the right to inform the buyer of the current unavailability of the goods and of the earliest possible delivery date.
2.13. The buyer acknowledges that the seller is under no obligation to enter into a sales contract. In such a case, the seller is obliged to inform the buyer of the refusal to enter into the contract. The seller is entitled to refuse to enter into the contract even if the purchase price has been paid by the buyer; however, the seller is obliged to refund the purchase price to the buyer.
2.14. In particular, the Seller reserves the right to refuse to conclude a sales contract with a Buyer who has previously materially breached an obligation towards the Seller, where the information provided by the Buyer is insufficient or untrue, the goods are no longer manufactured or are currently out of stock, or the description of the goods is incorrect. In such a case, the buyer will be contacted without delay and the next steps will be agreed with them.
2.15. The buyer agrees to the use of means of distance communication when concluding the sales contract. Any costs incurred by the buyer when using means of distance communication in connection with the conclusion of the sales contract (costs of internet connection, costs of telephone calls) shall be borne by the buyer, and such costs shall be governed by the terms agreed between the provider of the relevant service and the buyer.
2.16. The buyer assumes the risk of a change in circumstances within the meaning of Section 1765(2) of the Civil Code.
2.17. The seller’s liability for damage caused by the seller or the goods is limited to an amount corresponding to the purchase price of the goods.
2.18. During the period of suspension, it is possible to make an offer to conclude a contract of sale; however, the buyer acknowledges that the seller will respond to such a proposal only after the suspension has ended; consequently, during the period of suspension, the seller is not in default with regard to the fulfilment of its obligations.
3. Delivery Terms
3.1. The goods shall be delivered in accordance with the details specified in the order. The place of delivery of the goods shall be, at the buyer’s discretion, the address specified in the order or, alternatively, the seller’s registered office. Should the buyer fail to select a delivery method in the order, it shall be deemed that the buyer consents to the goods being delivered to the seller’s registered office.
3.2. The cost of delivery is not included in the price of the goods. The cost of delivery is determined in accordance with the current price list of the chosen carrier, or, where applicable, in accordance with the Seller’s price list published on the website, or in accordance with information provided by the Seller to the Buyer in other cases.
3.3. The delivery period for goods without additional printing is usually 14 days from the date the order is placed, unless the buyer specifies a longer delivery period in the order. If it is not possible to deliver the goods within 10 days of the order being placed, the seller shall inform the buyer in advance of the extension to the delivery period. In the case of goods with customised printing or made-to-order goods, the delivery period shall be agreed on a case-by-case basis.
3.4. The buyer acknowledges that the seller may split the delivery of goods into several parts, particularly taking into account the quantity of goods ordered. The delivery date for each individual consignment of goods shall be communicated to the buyer well in advance of delivery.
3.5. The seller is obliged to deliver the goods to the buyer in the agreed manner, properly packaged and accompanied by the necessary documentation. The necessary documentation includes, in particular, instructions for use, certificates and other documents required for the acceptance and use of the goods. Unless otherwise agreed, the documents shall be provided in the Czech language.
3.6. By agreement between the contracting parties, the seller may arrange for the transport of the goods and insurance of the goods for the duration of transport on behalf of the buyer. The buyer is obliged to pay the cost of transport and insurance in accordance with the carrier’s current rates. Delivery of the goods to the buyer is deemed to have taken place upon handover of the goods to the first carrier. Upon delivery of the goods, the risk of damage to the goods passes to the buyer.
3.7. Before taking delivery of the goods, the buyer is obliged to check that the packaging is intact and to report any defects to the carrier without delay. A report on the defects shall be drawn up. If no report on the defects is drawn up, the buyer forfeits any claims arising from damaged packaging. If damage to the packaging is found that indicates unauthorised tampering with the consignment, the buyer is not obliged to accept the consignment from the carrier.
3.8. Immediately upon receipt of the goods, the buyer is obliged to inspect them; in particular, they are obliged to check the number of items and ensure the consignment is complete. Should any discrepancy be found, they are obliged to notify the seller without undue delay, no later than the next working day following receipt of the goods. The buyer is obliged to document any defects found in an appropriate manner and to send this documentation to the seller together with notification of the defect, preferably by noting the defect on the delivery note received upon delivery of the goods.
3.9. The buyer is obliged to accept the goods ordered. In the event of a breach of this obligation, or if the goods need to be delivered repeatedly or by a method other than that agreed, the buyer is obliged to reimburse the seller for the costs associated with such delivery, the costs of returning the goods to the seller, or the costs associated with the alternative method of delivery. Should the buyer fail to take delivery of the goods without good cause, they shall pay the seller a contractual penalty of 1,000 CZK. This shall not affect the seller’s right to claim compensation for any loss or damage incurred as a result of the buyer’s breach of obligations.
3.10. The buyer shall acquire title to each individual consignment of goods upon taking delivery of that consignment and payment of the purchase price.
3.11. The goods shall be delivered in a quality and specification appropriate to their intended purpose, or, where applicable, in the quality and specification specified in the contract.
4. Terms
of Payment 4.1. The seller is entitled to demand payment of the full purchase price prior to dispatch of the goods to the buyer or, in the case of made-to-order goods (e.g. with customised printing), prior to the commencement of production. The provisions of Section 2119(1) of the Civil Code shall not apply. In addition to the purchase price, the buyer is obliged to pay the seller the costs associated with the packaging and delivery of the goods in the agreed amount. The purchase price includes packaging costs but does not include delivery costs, unless otherwise agreed. For the purposes of this contract, the purchase price shall also be understood to include the costs associated with the delivery of the goods, unless otherwise stated. In addition to the other methods listed on the website or individually agreed, the buyer may pay the purchase price for the goods to the seller using one of the following methods:
- via the Stripe
– in cash or by card upon delivery, subject to the delivery options available in the relevant region (not available for custom-printed goods);
the Seller is entitled to refuse payment upon delivery of the goods. For made-to-order goods (e.g. with custom printing), payment of the full purchase price is always required before production commences. In the event of reasonable doubts regarding the buyer’s ability to pay, the seller is entitled at any time to unilaterally amend the method of payment of the purchase price, in particular by shortening the payment term and requiring payment of the purchase price prior to delivery of the goods.
4.2. The seller is entitled at any time to require advance payment in the form of a deposit of up to 100 % of the purchase price of the goods.
4.3. The purchase price is payable within 15 days of taking delivery of the goods, or of taking delivery of an individual consignment of goods, unless the parties agree on a shorter period. In the case of a non-cash payment, the Buyer’s obligation to pay the price of the goods is fulfilled at the moment the relevant amount is credited to the Seller’s account. The price of the goods will be invoiced to the Buyer upon receipt of a confirmed delivery note, by means of a tax document through which the Seller will issue the Buyer with the total price of the goods, including any transport costs.
4.4. In the event of failure to meet the payment deadline in accordance with these terms and conditions, the buyer may be charged a contractual penalty of 0,05 % of the outstanding amount for each day of delay. This shall not affect the seller’s right to claim compensation for any loss incurred as a result of the buyer’s delay.
4.5. In the event of the buyer’s delay in paying the price of the goods, the seller is also entitled to suspend further agreed deliveries of goods until all the buyer’s outstanding liabilities have been settled.
4.6. Payment for the goods may be made in EUR, unless otherwise agreed.
4.7. If, at the time of purchase, the buyer is a VAT payer, does not collect the goods in person from the seller’s premises, and the goods are invoiced at the 0 % VAT rate, the place of delivery must in such a case be the address of the registered office or business premises as stated in the commercial, trade or similar register.
4.8. Tax refunds to persons from third countries upon the export of goods, provided the conditions of the VAT Act are met, are made by bank transfer to the customer’s account, unless the seller decides to make the payment by other means. The reason for preferring bank transfers is not only legislation restricting cash payments, but also to minimise the risk of money laundering.
5. Withdrawal from the contract
5.1. Until the goods have been taken over by the buyer, the seller is entitled to withdraw from the sales contract at any time. In such a case, the seller shall refund the purchase price already paid by the buyer by bank transfer to the account specified by the buyer for this purpose, or to the account from which the funds were transferred to pay the purchase price (unless the buyer provides the seller with a different account within 5 days of the withdrawal).
5.2. The seller is also entitled to withdraw from the sales contract in whole or in part in the event that:
(a) the buyer:
1) fails to confirm their genuine intention to conclude the sales contract, even though the request for confirmation is justified by the non-standard nature of its content (e.g. quantity of goods, estimated purchase price, anticipated delivery costs),
2) refuses to pay additional costs charged for the delivery of goods outside the territory of the Czech Republic,
3) has previously materially breached an obligation towards the Seller,
4) provides insufficient or false information,
5) fails to provide the Seller with other due cooperation arising from the sales contract for the purpose of its performance,
6) is more than 15 days in arrears with payment of the purchase price of the goods,
(b) as a result of force majeure preventing the delivery of the goods, including, amongst other things, due to exceptional market conditions in the form of the unavailability of the goods or materials required for their manufacture, or an increase in the price of the goods or the materials required for their manufacture by more than 30 %,
(c) the presentation of the goods on the website or the order form contains an obvious verbal or numerical error, particularly regarding information on the purchase price or quantity (i.e. if the unit price clearly and significantly differs from the price at which the goods are usually offered),
(d) the goods are no longer manufactured or are currently out of stock,
(e) the quantity of goods ordered does not correspond to the usual quantity of goods.
The seller shall notify the buyer of the withdrawal from the sales contract (cancellation of the order) via the buyer’s email address specified in the order.
5.3. The buyer is entitled to withdraw from the contract if, for reasons solely attributable to the seller, the seller is in default of delivery for more than 60 days from the agreed delivery date, and fails to remedy this even after being requested in writing by the buyer to do so within an additional period of 10 days.
5.4. The buyer is not entitled to withdraw from the contract in respect of goods that have been delivered properly, on time and free from defects.
5.5. Withdrawal from the contract must be made in writing and, in the case of contracts concluded electronically, also electronically. Withdrawal from the contract takes effect upon delivery of the notice of withdrawal to the other party.
5.6. If a gift was provided together with the goods, the gift agreement ceases to have effect upon withdrawal from the contract.
6. Transfer of the risk of damage to the goods and liability for defects
6.1. The risk of damage to the goods passes to the buyer upon proper delivery of the goods.
6.2. The buyer is obliged to report any defects detectable upon receipt of the goods – in particular regarding quantity, damage to the packaging or other obvious defects – on the following working day. The buyer is obliged to report other defects without undue delay after they have been discovered, but no later than 5 days after they were or could have been discovered.
6.3. Further conditions for exercising rights arising from defective performance and warranty liability are governed by the seller’s Complaints Procedure.
7. Protection of the Seller’s
Trade Secrets and Business Policies 7.1. During the negotiation and performance of the contract, the Buyer may be provided with information that is designated as confidential or whose confidential nature is apparent from its character (this includes, in particular, information on the financial circumstances, marketing, organisation of the Seller, research and development of the other party, information of a technical nature, data relating to customers and/or potential clients, business practices, projects and plans, and pricing policy). The Buyer undertakes, in particular
, to:- treat such information as confidential;
- not disclose it to any other person without the Seller’s consent;
- not to use it for any purpose other than the performance of the contract;
- not to use it in any other prejudicial manner.
7.2. Furthermore, the buyer undertakes not to make copies of the documents provided to them by the seller without the seller’s consent.
7.3. In the event of a breach of clauses 7.1 and 7.2 of these terms and conditions, the buyer shall pay the seller a contractual penalty of 100,000 CZK.
8. Registration on the web interface
8.1. A user account is created upon registration via the registration form on the web interface. The buyer is obliged to keep the login details for the user account confidential. The seller shall not be liable for any misuse of the user account by a third party.
The information provided during registration must be true and complete. The Seller may cancel any account created using false or incomplete information without compensation. In the event of changes to the Buyer’s details, the Seller recommends that the Buyer update them in their user account without delay.
8.2. Through their user account, the Buyer may, in particular, order goods, track orders and manage their user account. Any additional functions of the user account are always listed on the website.
8.3. The buyer acknowledges that the seller has the right to cancel the buyer’s user account without compensation if the buyer’s account is used to breach public decency, applicable legislation or these terms and conditions.##
- Copyright Protection, Liability and Use of the Web Interface
9.1. The content of the web pages hosted on the web interface (texts, including these Terms and Conditions, photographs, images, logos, software and other material) is protected by the Seller’s copyright or the rights of other parties. The Buyer must not alter, copy, reproduce, distribute or use the content for any purpose without the Seller’s consent or the consent of the copyright holder. In particular, it is prohibited to make photographs and texts posted on the web interface available, whether free of charge or for a fee.
The names and designations of products, goods, services, firms and companies may be registered trade marks of their respective owners.
9.2. The Seller shall not be liable for errors arising as a result of third-party interference with the web interface or as a result of its use contrary to its intended purpose. When using the website, the buyer must not employ any methods that could disrupt the system’s operation or place an unreasonable burden on the system.
If, whilst using the website, the buyer engages in any unlawful or unethical conduct, the seller is entitled to restrict, suspend or terminate the buyer’s access to the website, without any compensation. In such a case, the buyer is further obliged to compensate the seller in full for any damage demonstrably caused by the buyer’s conduct as referred to in this paragraph.
**The seller draws attention to the fact that clicking on certain links on the web interface may result in the user leaving the web interface and being redirected to third-party websites.
**## 10. Protection of personal data and the use of cookies
10.1. The protection of the personal data of the buyer, who is a natural person, is based on Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (hereinafter referred to as the “GDPR”).
10.2. The buyer acknowledges that they are obliged to provide their personal data correctly and truthfully when registering and placing an order, and that they are obliged to inform the seller without undue delay of any changes to their personal data.
10.3. By placing an order, the Buyer confirms that they are familiar with the Privacy Policy and the information on the processing of personal data available on the Seller’s website, as well as the information concerning the use of ‘cookies’ on the Seller’s website; in particular, that they have been informed of their rights and the manner in which personal data is handled, and of the use of, and the manner in which consent is given and withdrawn regarding the storage of ‘cookies’ on their device.
11. Delivery, accessibility of the website
11.1. Documents relating to a specific purchase contract shall be delivered to the Buyer, in the first instance, to the email address provided by the Buyer in the relevant order; otherwise, to the email address provided during registration.
11.2. Depending on the circumstances, documents may also be delivered to the Buyer by other suitable means.
11.3. The Seller endeavours to ensure that the website is accessible in accordance with the requirements of Act No. 424/2023 Coll., on the accessibility requirements for certain products and services.
11.4. The website is operated exclusively for business entities and legal persons. The Seller does not enter into contracts with consumers (natural persons acting outside their business activities), as set out in Article 1.2 of these terms and conditions.
11.5. Should you encounter any difficulties in using the web interface due to a health-related disability, please contact us by email at [email protected] or by telephone on +420 246 082 412. We will arrange an alternative method of communication or order processing.
12. Final Provisions
12.1. All agreements between the seller and the buyer are governed by the laws of the Czech Republic. If a relationship relating to the use of the web interface or a legal relationship established by contract contains an international (foreign) element, the contracting parties agree that the relationship shall be governed by Czech law. The United Nations Convention on Contracts for the International Sale of Goods (CISG) shall not apply in accordance with Article 6 t of that Convention.
12.2. The Buyer agrees that, without the Seller’s prior written consent, the Buyer shall not be entitled to unilaterally set off its claims against the Seller against the Seller’s claims for payment of the purchase price or any other payment under the contract or these terms and conditions. Furthermore, the Buyer shall not be entitled to assign claims against the Seller to a third party.
12.3. No provision of these Terms and Conditions stipulating a contractual penalty shall preclude the Seller’s right to claim damages.
12.4. The contracting parties expressly agree that, in the event of any disputes arising from the contract, of which these terms and conditions form an integral part, the court with subject-matter jurisdiction at first instance, having its seat in Prague (i.e. the District Court for Prague 3 or the Municipal Court in Prague), shall have local jurisdiction.
12.5. Should any provision of these terms and conditions be or become invalid, ineffective or unenforceable, this shall not affect the validity, effectiveness and enforceability of the other contractual provisions. In place of such a provision, another provision of these terms and conditions shall apply, the meaning of which most closely approximates the purpose of the invalid, ineffective or unenforceable provision. If no such provision exists, the parties are obliged to cooperate with one another to ensure that the invalid, ineffective or unenforceable provision is replaced by a valid, effective and enforceable provision which, to the greatest extent possible, preserves the purpose intended by the invalid, ineffective or unenforceable provision.
12.6. These terms and conditions come into effect on 1 June 2026 and are available on the Seller’s website at https://www.easybag.com as version 1.1.